Support Worker

New Horizons For Health | Coffs Harbour NSW



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Employment Type: Casual

We have exciting casual Support Worker opportunities available in our Coffs Harbour and Grafton Hub.

New Horizons is a great place to work and grow. Many of our casual staff join our full time and part time teams! Our people don’t just work with us because they have the skills and experience to do the job. To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day.

These positions involve shift work, and you will need to be available to work flexible shifts that may include a combination of mornings, evenings, nights, sleepovers and weekends.

Based in Coffs Harbour , you will report to the Customer Service Manager in our Team . Additional shifts in Grafton may also be available.

Key responsibilities will include:
  • Providing a person centred approach to help customers achieve their goals and aspirations
  • Contributing information for the development of Customer support plans
  • Providing support to customers with personal care, living skills, transport, social activities, medication and other support as required
  • Keeping customer records up to date on a daily basis using on line systems
  • Developing and maintain professional relationships and networks with customers, families, caregivers and key stakeholders
  • With support & guidance from the Team Leader, seek out innovative ways to enhance the customer journey
  • Managing some challenging behaviours
Skill and Experience:

We also took the time to ask our customers what they think makes a great Support Worker. How do you compare to their ultimate wish list?
  • Punctual
  • Friendly
  • Outgoing
  • Non-judgmental
  • Flexible
  • Lived Experience
  • Persistent
  • Balanced - knows when to motivate, challenge and when to stop
  • Empathetic
  • Practical
You'll also need:
  • Technical literacy with proven ability to use Microsoft Office and systems for reporting
  • Minimum Cert IV in Mental Health or Disability or equivalent industry experience
  • Availability to work across a 7 day rotating roster
  • Valid NSW Drivers C class licence, with ability to drive vehicles in licence class, including large cars and vans.
  • Willingness to obtain an Australian Federal Police Check, WWCC and first aid certificate that meet New Horizons employment criteria prior to commencing with us
Rewards and Recognition:

If you're looking for somewhere to pursue your passion, apply your initiative and make a difference you could benefit from:
  • Rewarding casual hourly rates and penalties
  • Professional development opportunities and secondments
  • Internal and external learning and development opportunities
  • Supportive corporate culture and working environment
  • Employee Assistance Program providing counselling services
  • Eligibility for our recognition program and celebration of service
To Apply:

Your application must include a cover letter that identifies how your skill, ability and experience meets the key responsibilities of this advert.

Applications close 23.10.17 or when a suitable candidate is identified.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.



New Horizons values diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.





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